In the email you used at checkout. It arrives within a minute and looks like SLT-4K2P-9WQ1-M7RT-8XZ3. Check your spam folder first. Still nothing after five minutes? Enter your address on the my key page and it will be sent again.

No. Buying a key creates it. Your email and your key are the whole account — sign in on the my key page with those two things. There is no password, so there is nothing to reset or forget.

About five minutes: two to install, one to paste the key, forty seconds to spoof, and a restart. The install guide walks through it with a checklist you can tick off.

No. Run it once, press spoof, restart. It does not sit in the background, does not start with Windows, and does not need an internet connection after activation.

Game updates and normal Windows updates do not affect it. A major Windows feature update occasionally does, and so does cloning your drive to a new disk. If that happens, open slate and press SPOOF MY PC again — forty seconds, nothing to reinstall.

Yes, as often as you like. NEW IDENTITY in the app generates a fresh set and takes about forty seconds. It does not use a reset — resets are only for moving your key to a different PC.

Yes. RESTORE ORIGINAL puts your machine back exactly as it was. slate saves a copy of every original value the first time you spoof, and keeps it until you use it, even months later.

A reset frees your key from the PC it is attached to so you can use it on a different one. 7 days includes one reset, the one-time spoof has none, 30 days includes three, lifetime is unlimited. Reinstalling on the same PC does not use one. Resets are on your my key page and cost nothing to use.

Use one reset to free the key from the old machine, then activate on the new one. If the old PC is gone, you can still reset — the key is tied to the machine it was activated on, not to whether that machine still exists.

No, and it is expected. Anything that changes hardware identity looks suspicious to antivirus. Add the install folder to your exclusions before running the installer. A new installer gets this treatment whether it is signed or not.

One key is one PC. Buying several keys on the same email puts them all on your my key page, and five or more takes 20 percent off at checkout.

The app stops working, but your PC keeps the identity it already has. Nothing breaks and nothing reverts on its own. Buy again on the same email and the key switches back on.

24 hours from purchase, and only if the key has not been activated on a PC yet. Once it is bound to a machine, the key is spent and cannot be refunded — that is the whole reason a key exists.

Email us within that window with your order address and key. We refund to the original payment method, usually the same day.

If the key was never activated, yes — same 24 hour rule. If it was activated and something is not working, email us first: nearly everything is fixable in a couple of messages, and if it genuinely cannot be made to work we will sort it out.

Email us before you activate and we will swap it or refund it. After activation we can still upgrade you to a longer tier for the difference.